Refund & Exchange Policy

All sales are final, with one exception

Because of the nature of Cash on Delivery ordering, we don't accept returns or exchanges for change-of-mind, wrong size selected, or similar reasons. We do make it right if something on our end went wrong:

• The item arrived defective or damaged.
• You received a different item, size, or color than what you ordered.

How to request a replacement or refund

Contact us within 3 days of delivery with:

• Your order number.
• Clear photos of the item (and packaging, if damaged in transit).
• A short description of the issue.

Reach us via the details on our Contact page. We'll review your request and, if approved, arrange a free replacement or a refund at our discretion.

Refund method

Since Cash on Delivery orders aren't paid online, approved refunds are issued via bank transfer or mobile banking (e.g. bKash) to details you provide — not as a card refund, since no card payment was made.